09 NCAC 06C .0103          DEFINITIONS

In addition to the terms defined in G.S. 62A-40, the following terms have the following definition when used in this Subchapter:

(1)           "911 Line/Trunk" means a telephone line/trunk which is dedicated to providing a caller with access to the designated PSAP by dialing the digits 911.

(2)           "Addressing" means the local government's assigning of a numerical address and street name (the street name may be numerical) to all locations within a local government's geographical service area for the purpose of providing Enhanced 911 service.

(3)           "Back-up PSAP" means a facility equipped with automatic number identification, automatic location identification displays, and all other features of a primary PSAP that it serves.  A back-up PSAP shall receive 911 calls only when they are transferred from the primary PSAP or on an alternate routing basis when calls cannot be completed to the primary PSAP.  A back-up PSAP facility may be unattended when not in use, remote from the Public Safety Answering Point, and used to house equipment necessary for the functioning of an emergency communications system.

(4)           "Circuit" means the conductor or radio channel and associated equipment used to perform a specific function in connection with a 911 call system.

(5)           "CMRS" means a commercial mobile radio service.

(6)           "CMRS Non-recurring cost (NRC)" means one-time costs incurred by CMRS service providers for initial connection to selective routers and the wireless systems service provider (third party vendor non-recurring) cost.

(7)           "Communications System" means a combination of links or networks that serve a general function such as a system made up of command, tactical, logistical, and administrative networks supporting the operations of an individual PSAP.

(8)           "Comprehensive Emergency Management Plan (CEMP)" means a disaster recovery plan that conforms to guidelines established by the PSAP and is designed to address natural, technological, and man-made disasters.

(9)           "Computer-Aided Dispatch (CAD)" means a combination of hardware and software that provides data entry, makes resource recommendations, and notifies and tracks those resources before, during, and after 911 calls, and preserves records of those calls and status changes for later analysis by a PSAP or the Board.

(10)         "Computer-Aided Dispatch (CAD) Terminal" means an electronic device that combines a keyboard and a display screen to allow the exchange of information between a telecommunicator and one or more computers in the system or network.

(11)         "Control Console" means a wall-mounted or desktop panel or cabinet containing controls to operate communications equipment.

(12)         "Designated Public Safety Answering Point (PSAP)" means a Primary PSAP determined pursuant to the FCC Order or a Board approved Back-up PSAP.

(13)         "Dispatch Circuit" means a circuit over which a signal is transmitted from the PSAP to an Emergency Response Facility (ERF) or Emergency Response Unit (ERU) to notify the Emergency Response Unit to respond to an emergency.

(14)         "Emergency 911 Call Processing/Dispatching" means a process by which a 911 call answered at the PSAP is transmitted to Emergency Response Facilities (ERFs) or to Emergency Response Units (ERUs) in the field.

(15)         "Emergency Response Facility (ERF)" means a structure or a portion of a structure that houses PSAP equipment and personnel for receiving and dispatching 911 calls.

(16)         "Emergency Response Unit (ERU)" means a first responder, such as a police vehicle, a fire truck, or an ambulance.  It also includes personnel who respond to fire, medical, law enforcement, or other emergency situations for the preservation of life and safety.

(17)         "FCC Order" means the Order in FCC Docket 94-102 adopted by the Federal Communications Commission on December 1, 1997, and subsequent Orders, decisions, consent decrees, rules, and regulations including 47 C.F.R. 20.18 which are incorporated by reference in these rules.  The FCC Order and regulations may be obtained free of charge from the FCC website: http://transition.fcc.gov/pshs/services/911-services/, http://www.fcc.gov/encyclopedia/9-1-1-and-e9-1-1-services and http://www.fcc.gov/encyclopedia/rules-regulations-title-47.

(18)         "Geographic Information Systems (GIS)" means computer programs linking features seen on maps, such as roads, town boundaries, water bodies, with related information including type of road surface, population, type of agriculture, type of vegetation, or water quality information.

(19)         "GIS Base Map" means a map comprising streets and centerlines used in a Geographic Information System.

(20)         "Logging Voice Recorder" means a device that records voice conversations and automatically logs the time and date of such conversations; normally, a multichannel device that keeps a semi-permanent record of operations.

(21)         "Notification" means the time at which a 911 call is received and acknowledged at a PSAP.

(22)         "Operations Room" means the room in the PSAP where 911 calls are received and processed and communications with emergency response personnel are conducted.

(23)         "Phase I Wireless Enhanced 911 Service" has the same meaning as provided in the FCC Order and FCC regulations. The FCC Order and regulations may be obtained free of charge from the FCC website: http://transition.fcc.gov/pshs/services/911-services/, http://www.fcc.gov/encyclopedia/9-1-1-and-e9-1-1-services and http://www.fcc.gov/encyclopedia/rules-regulations-title-47.

(24)         "Phase II Wireless Enhanced 911 Service" has the same meaning as provided in the FCC Order and FCC regulations, as defined in Item (16) of this Rule.

(25)         "Place of Primary Use" has the same meaning as provided in the Mobile Telecommunications Sourcing Act, 4 U.S.C. 124(8), if applicable; and otherwise sourcing shall be determined pursuant to G.S. 105-164.3 or G.S. 105-164.4B.

(26)         "PSAP Nonrecurring Costs" means non-repetitive charges incurred by a Primary PSAP to pay for equipment or services that do not occur on a fixed schedule.  Examples include computer equipment that has become functionally outdated, software upgrades, or repair costs that are not covered by any maintenance agreement.

(27)         "PSAP Recurring Costs" means repetitive charges incurred by a primary PSAP, such as database management, lease of access lines, lease of equipment, network access fees, and applicable maintenance costs.

(28)         "Public Safety Agency" means an organization that provides law enforcement, emergency medical, fire, rescue, communications, or related support services.

(29)         "Public Safety Answering Point (PSAP)" means the public safety agency that receives incoming 911 calls.

(30)         "Selective Routing" or "Tandem Routing" means routing a 911 call to the designated PSAP based upon the caller's location.

(31)         "Service provider" means an entity that provides voice communications service, including resellers of such service.

(32)         "Standard" shall refer to and include such standards, policies, and procedures adopted by the Board pursuant to authority found in Article 3 of Chapter 62A of the N.C. General Statutes.

(33)         "Standard Operating Procedures (SOPs)" means written organizational directives that establish or prescribe specific operational or administrative methods that are to be followed for the performance of designated operations or actions.

(34)         "Stored Emergency Power Supply System (SEPSS)" means a system consisting of a Uninterruptible Power Supply, or a motor generator, powered by a stored electrical energy source, together with a transfer switch designed to monitor preferred and alternate load power source and provide desired switching of the load, and all necessary control equipment to make the system functional.

(35)         "Sworn Invoice" means an invoice prepared by a CMRS service provider's vendor that describes the goods or services and identifies the costs that the CMRS service provider submits for cost recovery pursuant to an approved cost recovery plan, and that is accompanied by an affidavit that complies with a form provided by the Board.

(36)         "Telecommunicator" means any person engaged in or employed as a full-time or part-time 911 communications center call taker, whether called by that or another term, such as emergency communications specialist or  emergency dispatcher.

(37)         "Uninterruptible Power Supply (UPS)" means a system designed to provide power, without delay or transients, during any period when the primary power source is incapable of performing.

(38)         "Voice Communication Channel" means a single path for communication by spoken word that is distinct from other parallel paths.


History Note:        Authority G.S. 62A-42; 47 C.F.R. 20.18;

Eff. July 1, 2016.