Any agency offering Information and Assistance shall have the capacity and capability to provide all of the following functions:

(1)           Assess/Evaluate: Determine the immediate problem or concern of the individual; probe for other problems or concerns.

(2)           Inform: Provide individuals with information related to the assessed problems or concerns on services and opportunities available within the community.

(3)           Refer: Link the individual with the service or provide information on how to access or connect with available services.

(4)           Research: Locate information requested, but not immediately available, relevant to meeting the individual's needs.

(5)           Plan: Assist individual in identifying the desired outcome(s) and method(s) for obtaining what the individuals needs.

(6)           Coordinate: Directly connect the individual to the service desired; monitor on a short-term basis the person's success in making the connection to needed services.

(7)           Follow-up: Re-contact the individual or service provider to determine the outcome of the situation and provide additional services if requested.

(8)           Advocate: Intervene on behalf of an individual or a group of individuals in an effort to obtain a positive change in the availability or delivery of one or more essential services.


History Note:        Authority G.S. 143B-181.1(c); 143B-181.1(a)(11);

Eff. July 18, 2002;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. September 6, 2016.