(a)  A hospice agency shall provide each patient with a written notice of the patient's rights and responsibilities in advance of furnishing care to the patient or during the initial evaluation visit before the initiation of services.  The agency must maintain documentation showing that each patient has received a copy of his rights and responsibilities.

(b)  The notice shall include at a minimum the patient's right to:

(1)           be informed and participate in the patient's plan of care;

(2)           voice grievances about the patient's care and not be subjected to discrimination or reprisal for doing so;

(3)           confidentiality of the patient's records;

(4)           be informed of the patient's liability for payment for services;

(5)           be informed of the process for acceptance and continuance of service and eligibility determination;

(6)           accept or refuse services;

(7)           be informed of the agency's on‑call service;

(8)           be advised of the agency's procedures for discharge; and

(9)           be informed of supervisory accessibility and availability.

(c)  A hospice agency shall provide all patients with a business hours telephone number for information, questions or complaints about services provided by the agency.  The agency shall also provide the Division of Health Service Regulation's complaints number and the Department of Health and Human Services Careline number.  The Division of Health Service Regulation shall investigate all allegations of non‑compliance with the rules.

(d)  A hospice agency shall initiate an investigation within 72‑hours of complaints made by a patient or their family.  Documentation of both the existence of the complaint and the resolution of the complaint shall be maintained by the agency.


History Note:        Authority G.S. 131E‑202;

Eff. February 1, 1996.