(a) Prior to or at the time of admission, the program shall provide each patient with a written notice of the patient's rights and responsibilities. The program shall maintain documentation showing that all patients have been informed of their rights and responsibilities.

(b) Each patient's rights shall include, at a minimum, the right to:

(1) be informed and participate in developing the patient's plan of care;

(2) voice grievances about the care provided, and not be subjected to discrimination or reprisal for doing so;

(3) confidentiality of the patient's records;

(4) be informed of the patient's liability for payment for services;

(5) be informed of the process for acceptance and continuation of service and eligibility determination;

(6) accept or refuse services; and

(7) be advised of the program's procedures for discharge.

(c) The program shall provide all patients with a telephone number for information, questions or complaints about services provided by the program. The program shall also provide the Division Complaints Hotline number or the Department of Health and Human Services Careline number or both.

(d) The program shall investigate, within seven days, complaints made to the program by the patient, the patient's family, or significant other, and must document both the existence of the complaint and the resolution of the complaint.


History Note: Authority G.S. 131E-169;

Eff. July 1, 2000;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. December 6, 2016.