(a)  The agency shall provide to each child and parents, guardian or legal custodian, upon placement:

(1)           a written description of policies and procedures that the child and parents, guardian or legal custodian follow to register complaints;

(2)           information about client's and parents', guardian's or legal custodian's rights;

(3)           the process for appealing a decision or action of the agency; and

(4)           the process of resolution of a complaint.

(b)  Upon resolution of a grievance, the agency shall maintain a copy of the complaint and the resolution in the child's record.


History Note:        Authority G.S. 131D-10.5; 143B-153;

Eff. October 1, 2008;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. October 3, 2017.