21 NCAC 58H .0204         Policies and PRocedures Disclosure

(a)  An education provider shall publish to prospective students and provide to all students upon enrollment a Policies and Procedures Disclosure.

(b)  In addition to the information required by G.S. 93A‑34(c)(5), an education provider's Policies and Procedures Disclosure shall include:

(1)           the name and address of the Commission, along with a statement that any complaints concerning the education provider or its instructors should be directed to the Commission;

(2)           a statement that the education provider shall not discriminate in its admissions policy or practice against any person on the basis of age, sex, race, color, national origin, familial status, handicap status, or religion;

(3)           the education provider's most recent annual License Examination Performance Record and the Annual Summary Report data as published by the Commission;

(4)           the all-inclusive tuition and fees for each particular course;

(5)           a written course cancellation and refund policy;

(6)           a list of all course and reference materials required;

(7)           the course completion requirements pursuant to Rule .0207 of this Section and 21 NCAC 58A .1705; and

(8)           a signed certification acknowledging the student's receipt of the Policies and Procedures Disclosure prior to payment of any portion of tuition or registration fee without the right to a full refund.

(c)  In addition to the information required in Paragraph (b) of this Rule and G.S. 93A-34(c)(5), an education provider offering distance education, synchronous distance learning, or blended learning courses shall include:

(1)           a list of hardware and software or other equipment necessary to offer and complete the course;

(2)           the contact information for technical support; and

(3)           a description of how the end-of-course examination shall be administered to the student.


History Note:        Authority G.S. 93A-4; 93A-33; 93A-34;

Eff. July 1, 2017;

Amended Eff. January 1, 2021; July 1, 2020.